Veeva CRM Expert and Client Project Manager
- Bangalore, Karnataka, India.
- Full Time
- Experience: 8+ years
Who are we looking for?
We are looking for passionate and experienced team members having a minimum qualification of BE/B.Tech in Computing Science /Information Science /Information Technology with relevant skills. Qualification needs will be relaxed based on the experience and knowledge of the subject, fitting our needs more described in the requirements section below.
We believe in building a team that values and also has some key soft skills, such as:
● Teamwork● Empathy● Attitude● Critical Thinking● Communication and adaptability
Job Responsibilities:
You will be working collaboratively with other developers to plan and deliver customer requirements. You will Use your talent and experience throughout the development life cycle. We will bring your dreams and goals to life and ensure that you are an active contributor to our growth. supervision.
Responsibilities as a Veeva CRM Expert:
- Develop, maintain and support the Veeva applications as well as document the applications. Configuring / Customising Veeva applications to meet client requirements.
- Participate throughout the whole development process, where your inputs are the most valuable.
- Prototyping application so that our clients can discover new functionalities. Provide technical recommendations. Use best practices and ensure the outcome is of the highest quality.
- Keep up with current CRM tools available through the CRM developer portal. Working collaboratively with a cross- functional team of developers and delivering on target.
- Understanding or experience working in an agile development lifecycle, including development, testing, deployment and monitoring. Strong organisation, planning and time management skills, including experience in leading and managing programs. Introduce ways to manage and resolve differences. Encourage training and personal development.
- Build in regular reviews. Act as a Veeva Subject Matter Expert in recommending enhancements in technical function/business utility.Other duties and projects as assigned.
Responsibilities as a Client Project Manager:
- Understand client needs and gather detailed requirements and document them to support the delivery teams.
- Develop comprehensive project plans, including timelines, milestones, and resource allocation. Monitor project progress and ensure adherence to timelines and budgets. Serve as the primary point of contact between the client and internal teams.
- Facilitate clear and consistent communication to ensure client expectations are met.
- Identify and engage key stakeholders throughout the project lifecycle.
- Manage stakeholder expectations and address any concerns promptly.
- Identify potential project risks and develop mitigation strategies. Proactively address issues that may impact
project scope, schedule, or quality. Coordinate and lead project team meetings. - Assign tasks and responsibilities to team members, ensuring clarity and accountability.
- Maintain detailed project documentation, including meeting minutes, status reports, and project plans.
- Provide regular updates to clients and internal stakeholders on project status.
- Coordinate with external vendors and service providers as needed.
- Ensure vendor deliverables are on time and meet project requirements.
- Manage changes to the project scope, schedule, and resources.
- Ensure any changes are documented and communicated effectively.
- Ensure a high level of client satisfaction by delivering projects that meet or exceed client expectations.
- Gather client feedback and implement improvements as needed.
Qualifications and Experience Required:
We are looking for talented and passionate individuals who like team-working and can share their knowledge across teams with the following skillsets Very good working knowledge of both written and spoken English 8+ years of experience in Pharma CRM and a minimum of 5+ years on Veeva platform experience working with customers closely and must have good skills in stake holder management.
- Very good understanding of Health Care domain Very good understanding of Veeva applications and its modules such as Veeva CRM, Veeva Vault, Veeva Network, Approved emails, CLM, etc. Very good understanding of Veeva Report Dashboards, Workflows, etc.Very good understanding of Veeva Release Management such as Change Set, ANT Migration Tool, etc
- Proficiency in Veeva activities like creating Cycle Plans, Surveys, Data Change Requests, Roster Management, Coaching Reports, etc Experienced in writing and scheduling batch Apex jobs.
- Development experience with class frameworks and libraries. Deep understanding of Force.com, Visualforce, SFDC, Apex, SQL/SOQL, XML, HTML, Eclipse, Java, Javascript, SOAP and REST techniques Web programming experience using Apex, JavaScript, HTML and CSS
- Knowledge of various web standards such as Javascript, HTTP protocols, AJAX, Flash, XML and JSON Very good understanding of relational database concepts Very good understanding of Salesforce governor’s limits and knowledge of working around them
- Experience in customer interactions such as conducting Alpha Review and Beta Review Experience and understanding of SDLC.
- This role needs very close working with customers, and it is necessary to work during US Hours.
Certifications and Other Knowledge
- Certified Veeva developer or other Veeva Certifications are a plus
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